Refund policy

REFUND AND RETURN POLICY — FONE2FOTO

Last Updated: October 2, 2026

At Fone2Foto, we take pride in the quality of our photographs, prints, frames, and gift hampers. This policy explains when refunds, replacements, or reprints apply, and how to request them.

  1. NATURE OF OUR PRODUCTS

Because our products are personalized and made-to-order (custom prints, frames, photography sessions, and gift hampers), we are unable to accept returns simply due to change of mind once production has begun. Please review your uploads, cropping, and customization choices carefully before confirming your order.

  1. ELIGIBILITY FOR REPLACEMENT OR REPRINT

We offer a free reprint or replacement in the following cases:

  • The product arrives damaged or broken during transit.
  • There is a manufacturing defect (e.g., print quality issue, frame damage, misalignment caused by our processing).
  • You receive the wrong product or an incomplete order.
  • The institutional/bulk photographs delivered do not match the agreed scope (e.g., missing photographs from the shoot due to our error).
  1. NOT ELIGIBLE FOR REFUND OR REPLACEMENT

Refunds or replacements will not be provided for:

  • Dissatisfaction with personal photo choices, cropping, or framing style selected by the customer.
  • Images submitted in low resolution, blurred, or poor lighting that affect print quality.
  • Minor color variations due to differences in screen display versus printed output.
  • Delays caused by incorrect address details provided by the customer.
  • Orders where production/printing has already commenced (for individual orders).

  1. HOW TO REQUEST A REFUND OR REPLACEMENT

  2. Contact us at support@fone2foto.com within 7 days of delivery.

  3. Share your Order ID, clear photographs of the damaged/defective product, and a brief description of the issue.

  4. Our team will review your request within 2–3 business days and confirm the resolution (reprint, replacement, or refund).

  5. REFUND METHOD AND TIMELINE

  • Approved refunds will be processed to the original payment method within 7–10 business days.
  • For institutional/bulk orders, refunds (where applicable per the service agreement) will be processed as per the agreed terms in the client's quote/contract.
  • Shipping charges are non-refundable unless the error was due to Fone2Foto.
  1. CANCELLATIONS
  • Individual orders: Can be cancelled only before production/printing begins. Once processing has started, the order cannot be cancelled or refunded.
  • Institutional bookings: Cancellations made less than 7 days before the scheduled shoot date will forfeit any advance deposit paid. Cancellations made earlier may be eligible for a partial refund as per the signed agreement.
  1. EXCHANGES

We currently do not offer exchanges for different products (e.g., swapping a frame style after delivery), as all items are custom-made to order. If you'd like a different version, please place a new order.

  1. GIFT HAMPERS

Personalized gift hampers are eligible for replacement only if they arrive damaged or with incorrect/missing items. Due to the personalized nature of hampers, refunds are not provided once the order has been prepared.

  1. CONTACT US

For any refund, return, or replacement requests, please reach out to us at support@fone2foto.com with your Order ID and issue details.