Shipping policy

 

SHIPPING POLICY — FONE2FOTO

Last Updated: October 2, 2026

This Shipping Policy explains how Fone2Foto processes, packages, and delivers your photographs, frames, and gift hampers. By placing an order with us, you agree to the terms outlined below.

  1. ORDER PROCESSING TIME
  • Individual orders (prints, frames, gift hampers): Processed within 1–2 business days after payment confirmation and image upload.
  • Institutional/bulk orders: Processing begins after the photography session is completed and typically takes 3–5 business days, depending on order volume.

Processing time is separate from delivery/transit time.

  1. SHIPPING TIMELINES
  • Individual orders: Delivered within 5–7 business days from the date of dispatch, depending on your location.
  • Institutional/bulk orders: Delivery timelines are mutually agreed upon at the time of booking, based on order size and location, and will be confirmed in writing before the shoot.
  • Remote or non-serviceable pin codes may experience additional delays of 2–3 business days.
  1. SHIPPING CHARGES
  • A standard shipping fee will be calculated at checkout based on your location and order size.
  • Orders above ₹999 qualify for free standard shipping (individual orders only).
  • Institutional/bulk orders may include delivery charges as part of the overall quote, depending on volume and destination.
  1. ORDER TRACKING

Once your order is dispatched, you will receive a tracking link via email/SMS/WhatsApp to monitor your shipment status in real time.

  1. DELIVERY ADDRESS RESPONSIBILITY
  • Please ensure your shipping address, contact number, and pin code are accurate at the time of ordering.
  • Fone2Foto is not responsible for delays or failed deliveries caused by incorrect or incomplete address information provided by the customer.
  • Re-shipping due to incorrect address details may incur additional charges.
  1. PACKAGING

All prints, frames, and gift hampers are carefully packaged using protective materials to prevent damage during transit. Fragile items (e.g., framed photographs) are packed with extra cushioning to ensure safe delivery.

  1. DAMAGED OR LOST SHIPMENTS
  • If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damaged item and packaging for a free replacement or reprint.
  • If your order is lost in transit, please notify us within 7 days of the expected delivery date so we can investigate with our courier partner and arrange a resolution.
  1. MULTIPLE SHIPMENTS

For institutional/bulk orders involving a large number of photographs or frames, deliveries may be split into multiple shipments or batches, especially for large schools or organizations. You will be informed in advance if this applies to your order.

  1. INTERNATIONAL SHIPPING

Currently, Fone2Foto ships only within India. International shipping is not available at this time.

  1. CONTACT US

For any questions regarding your shipment or this policy, please reach out to us at support@fone2foto.com.